This week on BARBELL BUSINESS:
- How seemingly simple processes are more complex than you might think
- How your current SOPs are costing you big bucks
- How your business may be guilty of “tribal knowledge”
- How to improve existing processes with SIPOC
- How to find the root cause of a problem with “5 Whys”
For more details on how we’d systemize and automate your gym, watch this on-demand webinar of Barbell Logic.
If you’re new to SOPs (standard operating procedures), this episode is a great place to start. You can also check out episode 48 on iTunes “The [Intro to] SOPs Episode.” To say this show will drop a bomb of knowledge on you is putting it mildly. The concepts John covers really need some marinating in to fully understand before implementing. We’d suggest you get an extra shot of espresso before taking on this doozy.
Jonathan has been using his Sigma Six training for the last several weeks to completely tear apart operations at Faction Strength and Conditioning to improve the way they go about their day to day. He shows us that simple processes like opening the gym are more complex than you make them out to be, and without an extensive SOP the things you do subconsciously can go missed can cause mass confusion and hysteria! At the very least, it can cost you big bucks due to inefficiently used staff hours. So, how can you improve the processes you already have in place?
He show us that simple processes like opening the gym are more complex than you make them out to be, and without an extensive SOP the things you do subconsciously can go missed can cause mass confusion and hysteria! At the very least, it can cost you big bucks due to inefficiently used staff hours. So, how can you improve the processes you already have in place?
Go full SIPOC on your processes
SIPOC is a high-level picture of the process that shows exactly how the given process is servicing your customers. It is an acronym for Suppliers – Inputs – Process – Outputs – Customers. Here is a video which you can reference to create your own SIPOC process map. Warning: this explainer vid is not sexy. Still, it’s very helpful. SIPOC: The Simple Process Tool.
In addition to improving your processes, you’re also going to want to create new ones. Perhaps you’re having frequently occurring issues with your coaches or members. There’s probably a process you can create to prevent it in the future. But before you do so, you need to identify the root cause of the problem. Do this by using the “5 Why” method.
Use “5 Whys” to find the root cause of problems
By repeatedly asking the question “why” at least 5 times drilled down, you can get to the root cause. Very often the obvious reason for a problem will lead you to another question which helps you peel away until you’re left with the true reason for the issue.
“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.” – Edward Hodnett
If you have any questions about the methods mentioned in the show, ask us in the comments below and we’ll do our best to help you sort them out.
Be sure to check out this on-demand webinar of Barbell Logic if you’re interested in how we systematize and automate our clients’ gyms. Click the link below watch.
Does Barbell business have any plans to share any SOP templates?
Hey Neil, our SOPs are still in the works. Once we dial them in, I’ll see if there’s something we can do to template it and get them on this article. I’ll respond back to you here if we can make this happen.
I’m shkcoed that I found this info so easily.
Lisa – These are perfect – they perfectly capture your beautiful spirits and beings and convey your deep happiness together. Can’t wait to see the rest of them!
It’s great to find someone so on the ball
I’m #grateful for all the laughs and insights your team has provided over the years. The #powernerd in me could talk about systems and SOPs for hours. Thanks for making a positive difference in both my professional life, and my workouts!
Systems thinking is one of the “super skills” Bryan Franklin talks about in his new book we’re reading. Basically, #powernerds rule. Thanks for listening!